If you need help with anything please first check our FAQ’s and How-to pages for any relevant info. If you are having issues with unexpected behaviour with SolidConnect, please check our list of common issues below. When you cannot resolve the issue yourself with the the help of our documentation, you can contact support.
Common problems
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Problem observed |
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SolidConnect shows a message saying multiple Solid Edge instances are opened, but I only see one |
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When loading I get an error saying ‘No active Solid Edge Application Found’ but I do have Solid Edge running |
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My SolidConnect takes long to start, specifically the License check step |
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